Join Our Team

FasTrax Solutions is looking for an experienced, highly organized, and detail-orientated CRM associate/specialist to work for our Rock Hill, NY location. In this multifaceted role, you fully recognize the needs of the customers, effectively delivering solutions while building strong relationships with them. Your goal is to follow through with every customer concern with dedication and compassion, ensuring complete satisfaction and utilization of our services and products, resulting in the lifetime of customers. As a CRM specialist, you are a seasoned expert in the usage of the software who excels at resolving technical CRM issues, including how to successfully merge the CRM with internal legacy platforms and recognizing patterns and spot trends from data. Serving as the bridge between marketing and sales, you can successfully utilize the CRM software by effectively planning and delivering CRM strategies to current and potential customers by exhibiting the ability to demonstrate the benefits of using the CRM to track and analyze buying trends and customer activity to increase sales.

As a CRM associate/specialist, you will be responsible for:

• Arranging and presenting CRM strategies across the company to conserve current customers, increasing brand loyalty and therefore increasing value of the company’s brand
• Carefully surveying the customer database to confirm it is correctly segmented in order to target marketing activities suitably, providing an effective sales funnel
• Customizing and obtaining marketing reports from the CRM, determining which customer trends the business should consider as well as meeting with numerous teams to assist them with analyzing these business trends
• Managing CRM data governance, including data audit, data standards, data structures, reporting, and user access rights
• Overseeing the production and analytical process of retention campaigns
• Strategically orchestrating, implementing, and evaluating the performance of individual CRM program strategy within the company
• Composing CRM training manuals and educating staff on the procedures of running the CRM software
• Promptly responding to incoming customer inquiries in person, by telephone, and email, providing assistance with troubleshooting software and user errors

Qualifications

• A minimum of 3 years of CRM experience
• Zoho experience is a plus!
• Technical proficiency in the CRM and analytical system realm
• Strong knowledge of online marketing methods
• Excellent attention to detail and strong organizational skills that will aid with multitasking with customers, management, marketing, and sales
• Exhibits strong communication, verbal, and writing skills

Experience:

• CRM Specialist: 3 years (Preferred)

Benefits:

• Health Benefits
• Dental Benefits
• Vacation Time
• Dental insurance
• Health insurance
• Paid time off
• PTO
• The option to work remotely due to weather or hardships

Schedule:
Monday to Friday

Ability to commute/relocate:
Rock Hill, NY 12775: Reliably commute or planning to relocate before starting work (Preferred)

FasTrax Solutions is currently seeking an enthusiastic, compassionate, and self-driven SEO Specialist to join their team at the Rock Hill, NY location. The right candidate plays an integral role in our company’s digital marketing sector and embodies multiple roles: a creative thinker, a determined problem solver, a diligent investigator, a strong writer, and an impeccable communicator with outstanding attention to detail. Additionally, they possess an enterprising and intuitive spirit and enjoys working in a fast-paced environment where challenges can be met with solutions. The SEO specialist is responsible for managing all aspects and strategies in search engine optimization, including content strategy, link building, and keyword strategy to increase rankings on all major search networks. They will be analyzing, reviewing, and implementing websites that are optimized to be picked up by search engines. Also, they will be performing various testing methods in design, layout, and advertising techniques in order to gain the most organic and paid traffic.

The right candidate for this role will be responsible for:

• Tracking, reporting, and analyzing websites that can be improved or optimized
• Monitoring, updating, and examining PPC initiatives and campaigns
• Conducting ongoing keyword discovery, expansion, and optimization to drive the most valuable traffic, as well as investigating keywords and SEO techniques used by competitors
• Filling websites and other content with effective keywords
• Performing tests, collecting and analyzing data, and identifying trends and insights to achieve maximum ROI in paid search campaigns
• Creating thought-provoking, effective SEO content for blogs, websites, and other social media accounts, as well as writing powerful call to actions (CTAs) to bring in visitors
• Developing and implementing link building strategies
• Compiling and presenting SEO guidelines
• Working with the development team to ensure SEO best practices are properly implemented on newly developed code, as well as working with other marketing team members to drive SEO in content creation and content programming

Qualifications

• A working knowledge of search optimization practices
• Demonstrates SEM knowledge of managing PPC campaigns across Google, Yahoo!, and Bing
• An understanding of performance marketing, conversion, and online customer acquisition
• Extensive experience with website analytics tools, such as Google Analytics, NetInsight, Omniture, and Webtrends
• Familiarity with bid management tools, such as ClickEquations, Marin, and Kenshoo
• Experience with A/B and multivariate experiments
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO and SEM
• The ability to think creatively and strategically, and identify problems with ease
• Excellent writing and communication skills
• The ability to collaborate with a team and work independently
• Strong organizational and time management skills

Experience:

• SEO knowledge /: 3 years (Preferred)

Benefits:

• Health Benefits
• Dental Benefits
• Vacation Time
• Dental insurance
• Health insurance
• Paid time off
• PTO
• The option to work remotely due to weather or hardships

Schedule:
Monday to Friday

Ability to commute/relocate:
Rock Hill, NY 12775: Reliably commute or planning to relocate before starting work (Preferred)

FasTrax Solutions is seeking a highly organized, enthusiastic, and diligent full stack developer to join their team at their Rock Hill, NY location. As a team member of the IT department, the right candidate will be performing both front and back end operations on websites and computer systems. They will be creating user interactions on various websites and platforms, writing code optimized for mobile and developing databases and services for functionality. A multilayered role that combines technology and design, they will be designing front end website architecture, working closely with graphic designers to ensure website applications collaborate well with their design elements. Additionally, they will be evaluating the needs of users and analyze any technical issues in order to program highly functional systems.

As the full stack developer, the ideal candidate will be responsible for:

• Managing the complete software development process from conception to deployment, as well as maintaining and upgrading the software following deployment
• Developing front end website architecture, as well as developing back end website applications
• Designing use interactions on web pages
• Creating servers and databases for proper functionality
• Ensuring responsiveness of applications
• Collaborating with graphic designers for web design features
• Staying abreast of developments in web applications and programming languages

Qualifications

• Proficiency in using fundamental front end languages such as HTML, CSS, and JavaScript
• A working knowledge of JavaScript frameworks such as AngularJS, React, and Amber.
• Proficiency in server side languages such as Python, Ruby, Java, PHP, and .NET
• Familiarity with database technology such as MySQL, Oracle, and MongoDB
• Exceptional project management and organizational skills
• A strong team player with a positive energy

Experience:

• Full Stack Development: 3 years (Preferred)

Benefits:

• Health Benefits
• Dental Benefits
• Vacation Time
• Dental insurance
• Health insurance
• Paid time off
• PTO
• The option to work remotely due to weather or hardships

Schedule:
Monday to Friday

Ability to commute/relocate:
Rock Hill, NY 12775: Reliably commute or planning to relocate before starting work (Preferred)

FasTrax Solutions is a software product company with our head office in Sullivan County, NY specializing in retail POS (Point of Sale), warehouse management, digital marketing, and customer loyalty & reward solutions. Our products are designed to function as independent applications while also seamlessly integrating to take full advantage of building an end-to-end enterprise package.

FasTrax Solutions has developed its powerful and highly user-friendly products via intuitive design. Visit www.goftx.com and www.ftxinfotech.com to learn more about our company.

Position Summary:
Responsible for overseeing daily operations of the customer service department, onboarding new and existing customers, monitoring the performance of customer support staff to ensure that customers onboarded well and received optimal service promptly. Mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and manage SLA targets. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the policies and procedures.

Furthermore, responsible for communicating customer service objectives to Customer Service staff and coordinating with all other departments.

Essential Responsibilities:

• Supervising the daily operations of the customer service department
• Manage global onboarding for new and existing customers.
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints on time
• Take ownership of customers issues and follow problems through to resolution
• Maintaining excellent relationships with key customers
• Analyze statistics, conducts surveys, and compile accurate reports on a weekly and monthly basis
• Build and improve relationships with customers
• Identify potential opportunities and inform the sales team to follow up.
• Periodically, educate and inform clients about the company’s new products, services, and special offers.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Work with internal departments to ensure the company meets clients’ expectations.
• Develop and distribute emails, letters, and other correspondence regarding problem resolutions, product and service features and upgrades, company changes, welcome packets, and other materials for new and existing customers.
• Develop procedures, policies, and standards. Review them continually to ensure that all customers are getting the attention they deserve. It might include devising different strategies and plans for specific customers and reviewing the effectiveness of existing strategies to explore the need for changes as necessary.
• Share input on product development, sales, marketing, and distribution based on conversations with existing customers using feedback, surveys, and other tools. Develop an understanding of what customers are looking for and present suggestions to other departments to improve products or services, expand distribution, or create more effective marketing campaigns.
• Keep accurate records and document customer service actions and discussions
  Recruit, mentor, and retain customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Job Requirements:

• Retail Experience – proven working experience as a Customer Service Representative and Customer Service Manager in the Retail domain
• Computer skills – awareness of the industry’s latest technology trends and applications used for customer support. Efficient in utilizing knowledge base management software, Ticketing System, CRM, Microsoft Office, Outlook, and many more.
• Product/service knowledge – from common issues to upgrades, you must consistently keep up with changes and other details about the products and services offered by the company
• Communication skills excellent in speaking, writing, and listening so you can hear customers’ suggestions and complaints and respond accordingly
• Customer service – must continually be conscious of the needs of our customers and apply methods for ensuring total customer satisfaction and problem resolution
• Team collaboration – sometimes it takes a village to build a long-lasting relationship with customers, so you must work with executives, salespeople, development teams, marketing teams, and other customer service personnel to maintain a healthy relationship and better communications.
• Time management – responding to customers on time and resolving their issues quickly goes a long way toward building lasting relationships, so you must have strong time management skills. You also required to have advanced troubleshooting and multi-tasking skills
• Presentation skills – the ability to discuss and describe products and services clearly and concisely is beneficial in this position
• Negotiation skills – Skill to explain the benefits of our products & services and, if necessary, make concessions to retain clients
• Zoho experience is a plus!

Experience:

• Customer Service Representative (Retail domain): 3 years (Preferred)
• Customer Service Manager (Retail domain): 3 years (Preferred)
• Zoho: 3 years (Preferred)
• CRM Solutions: 3 years (Preferred)

Benefits:

• Health Benefits
• Dental Benefits
• Vacation Time
• Dental insurance
• Health insurance
• Paid time off
• PTO
• The option to work remotely due to weather or hardships

Schedule:
Monday to Friday

Ability to commute/relocate:
Rock Hill, NY 12775: Reliably commute or planning to relocate before starting work (Preferred)

FasTrax Solutions is seeking an experienced, energetic, and detail-orientated assistant marketing manager to assist in website development at our Rock Hill, NY location. The right candidate is an artist and innovator at their core who is driven by the need to always enrich the user experience and effectively communicate their original ideas on a digitalized platform.

Incorporating a unique blend of graphic design skills and technical computer skills, the role consists of overseeing the coding of the websites and web applications, and generating fresh, unique, and thought-provoking designs and layouts for our websites, as well as those for our clients. The right candidate will be maintaining the websites’ stability and security, ensuring that any issues with the sites are promptly fixed. They will also be overseeing website maintenance when new features need to be added and making sure old ones are updated smoothly to maintain a strong user experience and business operations. Additionally, the right candidate will be expected to work closely with other members of our team in order to create products that meet predetermined budgets, business visions, and designs.

In this position, the right candidate will be responsible for:

• Building, designing, and maintaining all websites and software applications and keeping them up-to-date for evolving business needs
• Writing and reviewing code for websites, including HTML, XML, CSS, and JavaScript, and ensures it meets industry standards and is compatible with all devices
• Integrating multimedia content onto the websites
• Performing routine site audits, as well as ongoing maintenance on an as-needed basis
• Consistently communicating with clients to determine their business needs and design preferences to provide a tailored solution
• Collaborating with other team members concerning the direction of the websites
• Troubleshooting problems with website performance or user experience and implementing security and data protection

Experience:

• At least 2-3 years of experience
• Front-end development: 3 years (Preferred)
• CSS: 2 years (Preferred)
• Angular: 2 years (Preferred)

Qualifications:

• At least 2-3 years of experience
• Content and design experience is a huge bonus
• A good working knowledge of UI, cross-browser compatibility, and general web functions and standards
• The ability to write and edit technical documentation
• Hands-on experience with network diagnostics
• Demonstrates creative problem-solving skills
• Exhibits a strong compassion for others as well as a positive energy
• Demonstrates strong time management and communication skills
• Must be able to work and thrive in a fast-paced environment and meet tight deadlines, as well as have strong organizational skills

Benefits:

• Health Benefits
• Dental Benefits
• Vacation Time
• Dental insurance
• Health insurance
• Paid time off
• PTO
• The option to work remotely due to weather or hardships

Schedule:
Monday to Friday

Ability to commute/relocate:
Rock Hill, NY 12775: Reliably commute or planning to relocate before starting work (Preferred)

FasTrax Solutions is seeking an enthusiastic, energetic, and compassionate technical content writer to join their team in the Rock Hill, NY location. As a technical content writer, the words in your work serve as a voice for the company, and by delivering an engaging and easy-to-understand message to your intended audience, you are playing a crucial role in the overall success of the products and services offered by the company. In this role, the right candidate will effectively capture the attention of readers by generating high-quality documentation that is appropriate for its intended audience, delivering easy-to-understand, polished, and engaging pieces, including interface text, journal articles, website help sections, product manuals, and how-to guides. They will also be frequently collaborating with developers, engineers, product managers, and usability experts to generate an easy, smooth experience for both current and future customers.

In this position, the right candidate will be responsible for:

• Developing comprehensive documentation that meets organizational standards
• Creating user-friendly, easy-to-read writing material that will engage their intended audience
• Obtaining a deep understanding of products and services to translate complex production information into simple, polished, and engaging content
• Creating tutorials to help end-users perform a variety of applications with ease
• Developing and maintaining detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluating current content and developing innovative approaches for improvement

Qualifications:

• Exceptional writing skills
• A strong knowledge of technical writing of software documentation, including using XML tools
• The ability to effectively deliver high-quality documentation with an eye for detail
• The capacity to quickly grasp complex technical concepts and make them easy and understandable in text and pictures
• Strong working knowledge of Microsoft Office
• Familiarity with the systems development life cycle (SDLC) and software development
• A team player who embodies an energetic and compassionate nature
• The ability to handle multiple projects at once simultaneously

Benefits:

• Health Benefits
• Dental Benefits
• Vacation Time
• Dental insurance
• Health insurance
• Paid time off
• PTO
• The option to work remotely due to weather or hardships

Schedule:
Monday to Friday

Ability to commute/relocate:
Rock Hill, NY 12775: Reliably commute or planning to relocate before starting work (Preferred)

FasTrax Solutions is looking for a front end developer to join their team in their Rock Hill, NY location. As a team member of the IT department, the right candidate will be a compassionate and diligent team player who will be responsible for integrating their knowledge of programming languages to code user-side applications, including visual elements like menu bars, clickable buttons, and the overall layout of websites and web applications. Their ultimate goal is to bridge technology and design to create inviting, easy-to-use websites for consumers. Aside from collaborating with other team members, you will also be frequently communicating with clients to identify their needs, as well as optimizing websites for different formats like desktops and mobile phones, and running tests to ensure code strings perform the correct functions.

In this position, the right candidate will be responsible for:

• Collaborating with other team members and clients to craft the overall look and design of a website
• Writing website code with programming languages such as HTML and Java
• Constructing, maintaining, and modifying websites and user interfaces
• Integrating applications, graphics, audio, and video into websites
• Creating tools that enhance the user’s website experience
• Ensuring websites are accessible across many platforms, including laptops and smartphones
• Resolving any website issues or bugs that arise

Qualifications:

• Working knowledge of website programming languages such as HTML, C#, CSS, and Python
• A strong understanding of key website design principles and SEO optimization
• Ability to use team member and client input to develop functional, creative, and user-friendly webpages
• Ability to test and debug websites
• Exceptionally analytical and detail-orientated
• Excellent verbal and written communication skills
• Advanced problem-solving skills
• A strong team player who possesses a positive attitude
• Vastly observant and is able to main focus on tasks for long periods of time

Benefits:

• Health Benefits
• Dental Benefits
• Vacation Time
• Dental insurance
• Health insurance
• Paid time off
• PTO
• The option to work remotely due to weather or hardships

Schedule:
Monday to Friday

Ability to commute/relocate:
Rock Hill, NY 12775: Reliably commute or planning to relocate before starting work (Preferred)

FasTrax Solutions is currently seeking an exceptionally organized, self-motivated, and enthusiastic project manager/owner to join their team in their Rock Hill, NY location. For this position, the right candidate will be overseeing the projects of three point of sale (POS) solutions offered by FTx POS: FTx Digital Signage, FTx AdPro, and FTx Uplift. They will be responsible for planning and overseeing all aspects of the projects and ensuring they are completed on time within budget and within scope. Furthermore, they will be preparing budgets, monitoring progress, and keeping stakeholders informed the entire way. This position also entails setting deadlines, delegating project responsibilities to other team members, and preparing reports for upper management in regards to the status of a project. The right candidate will also be regularly coordinating with other departments to ensure all aspects of a project are compatible, running smoothly, and on schedule.

In this position, the right candidate will be responsible for:

• Determining and defining scope and objectives
• Predicting resources needed to reach objectives and managing resources in an effective and efficient manner
• Preparing a budget based on scope of work and resource requirements, and tracking project costs in order to meet the required budget
• Establishing and overseeing a detailed project schedule and work plan
• Providing project updates on a frequent basis to various stakeholders regarding strategy, adjustments, and deliverables
• Managing contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Monitoring progress and making adjustments as needed
• Measuring project performance using appropriate project management tools to determine areas for improvement

Qualifications:

• Familiarity with working in the project management sector or a similar role
• Strong knowledge of project management software tools, methodologies, and best practices
• Exceptional analytical skills and a proven ability to solve problems creatively
• The ability to complete projects according to outlined scope, budget, and timeline
• Strong interpersonal skills and the ability to be extremely resourceful
• A team player who possesses a positive energy

Benefits:

• Health Benefits
• Dental Benefits
• Vacation Time
• Dental insurance
• Health insurance
• Paid time off
• PTO
• The option to work remotely due to weather or hardships

Schedule:
Monday to Friday

Ability to commute/relocate:
Rock Hill, NY 12775: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:
PMP (Preferred)
Work Location: One location

FasTrax Solutions is looking for an analytical, enthusiastic, and highly motivated back end developer to join their team in their Rock Hill, NY location. As part of the IT department, the right candidate will be working with other team members to troubleshoot and improve current back end applications and processes. With their strong knowledge of programming languages and tools, they will be analyzing current codes and industry developments, formulating more efficient processes, solving problems, and creating a more seamless, fresher experience for users. As a back end developer, their main focus should be on building a better, more efficient program and creating a better user-end experience.

As the back end developer, the right candidate will be responsible for:

• Compiling and analyzing data, processes, and codes to troubleshoot problems and determine areas that need improvement
• Closely communicating with the front end developer and other team members to establish objects and designs more functional, cohesive codes to enhance the user experience
• Crafting fresh ideas for new programs, products, and features by monitoring industry developments and trends
• Recording data and reporting it to the appropriate parties, including clients and upper management
• Taking leads on projects as necessary
• Staying up-to-date with emerging technologies

Qualifications:

• A fluency or working knowledge of specific programming languages such as Java, PHP, Ruby, and Python
• A working knowledge of front end languages such as HTML, JavaScript, C#, and CSS
• A strong understanding of the web development cycle and programming techniques and tools
• A strong knowledge of efficiency, user experience, and process improvement
• Exceptional project and time management skills
• Excellent problem solving and verbal and written communication skills
• An excellent team player who exhibits a positive energy
• The ability to work independently and with a group

Benefits:

• Health Benefits
• Dental Benefits
• Vacation Time
• Dental insurance
• Health insurance
• Paid time off
• PTO
• The option to work remotely due to weather or hardships

Schedule:
Monday to Friday

The First, Second, and Third-Level Application Support Technician positions are the point of contact for troubleshooting base and escalated software, hardware, and peripheral problems. The technician must provide routine, escalated, and emergency support to end users on a variety of issues. Responsibilities for the positions include the training, identifying, researching, and resolving of end-user questions, as well as the documenting, tracking, and monitoring of problems to ensure timely resolution. The ability to recognize and escalate priority issues as well as translate technical terms into non-technical language is critical to the success of these roles. The technician must exercise independent judgment, as well as be a team player.

Position is based in Rock Hill, NY with travel to new customer installations, as necessary.

Software/hardware support is Windows based point of sale and back-office suite designed for retail and wholesale environments.

ESSENTIAL RESPONSIBILITIES:

• Answer user questions in person, by phone, and via ticket system on all company supported applications.
• Research user questions using available information resources and advise users on appropriate courses of action.
• Investigate user problems, identify their source, determine possible solutions, test, implement, and document resolutions for future reference.
• Install, configure, and maintain user hardware and peripherals with applicable applications.
• Diagnose and resolve technical hardware and software issues.
• Assist in the maintenance of servers and other related equipment, devices, and systems.
• Perform software and hardware installations and upgrades.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using ticketing software.
• Understand complexity, and interdependencies of the various systems, applications, and infrastructure deployed in support of information technology services.
• Other duties as assigned.

JOB REQUIREMENTS:

• Ability to build rapport and elicit problem details from help desk customers.
• Ability to document problem and resolution(s) in detail to ticketing system and knowledge base
• In-depth knowledge of Microsoft Operating systems including Windows 7/8/10, Windows Server 2012/2016.
• Database experience with MS SQL is a plus
• Demonstrate interpersonal skills and abilities; particularly the ability to communicate technical information to non-technical personnel.
• Skills at organizing resources and establishing priorities.
• Knowledge of computing and networking hardware and peripheral equipment.
• Ability to learn, install, configure, and maintain various computer system hardware and software.
• Responsibilities may require weekend or late evening work in response to the needs of the systems being supported (On Call rotation).

PHYSICAL ACTIVITIES:

• Some lifting and carrying of equipment is occasionally required up to 40 pounds.
• Occasional travel to customer locations is required.

BENEFITS:

• PTO (Paid Vacation & Sick) including 6 paid holidays
• Advancement opportunities
• Visit www.goftx.com to learn more about our company
• Health insurance
• Paid time off